MedTrak Support

Getting Help

If you're experiencing an issue with MedTrak or have a question about using the app, contact MediSync Technologies using the support email below.

Before Contacting Support

When reporting a problem, please include:

• Your iPhone model and iOS version
• Your Apple Watch model and watchOS version, if applicable
• The version of MedTrak you're using
• A brief description of what happened

Please do not include passwords or unnecessary sensitive medical information in your support message.

About MedTrak

MedTrak helps users organize medications, track doses and progress, manage medication supply information, scan supported prescription labels, organize appointments and provider information, create medication PDF reports, and access medication information from Apple Watch.

Medical Information

MedTrak is an organizational and medication-tracking tool. It does not provide medical advice, diagnosis, or treatment and is not a substitute for advice from a qualified healthcare professional.

Always verify medication and prescription information and follow the instructions provided by your healthcare professional and pharmacy.

Privacy

Learn how MedTrak handles information in the MedTrak Privacy Policy.